Find answers to common questions below

Help Center

IT Management & Support

What types of IT support services do you offer?
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Remote assistance, computer settings, help with use, system repairs, troubleshooting, internet, domain management, email addresses..

Do you provide remote support?
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Yes, I provide remote support for efficient problem resolution.

What is your response time for IT support requests?
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Depending on the urgency. As soon as possible, within the same day, by the next day, or within a week.

How do you handle security concerns for IT support?
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By implementing measures such as access control, user training, and regular updates.

Web Design

What is your web design process?
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My web design process typically begins with discussing the overall look and feel you envision for your website. You have the option to choose from existing templates to expedite the process or opt for a custom design, although this may take longer to complete. You provide the necessary text and information for the website, although we can assist in drafting content based on your input. While it's recommended to have images of your products or services, it's not mandatory.

Once we have the necessary elements, we'll create the website according to your specifications. You'll have the opportunity to review the design and make any necessary adjustments to ensure it meets your requirements. Once finalized, your website will be ready to launch.

Do you offer custom design or use templates?
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Both custom design and the use of templates are employed.

Can you help with website maintenance after the design is complete?
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Yes, I offer ongoing website maintenance services post-design to keep your site updated, secure, and running smoothly.

What platforms or technologies do you work with for web design?
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I work with WordPress, Wix, and have some knowledge of basic coding.

Digital (online) Marketing

What digital marketing services do you offer?
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I offer SEO, Social Media Marketing, Content Marketing, Email Marketing, and Website Optimization.

How do you approach developing a digital marketing strategy?
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We start by setting goals, identifying the target audience, allocating budget, analyzing websites and competitors, and continuously optimizing.

Do you specialize in any particular industry or market?
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 I can work in different industries

Why is digital marketing important for businesses?
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Digital marketing is crucial for businesses because it helps them grow their audience affordably, target specific customers, track their advertising success, and keep people interested in what they offer.

Computer and Smartphone Repair Service

What types of devices do you repair?
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Laptops, desktop computers, smartphones, and other portable gadgets. Additionally, I may repair additional electronic devices depending on the nature of the issue and the availability of parts.

What common issues can you fix on computers?
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Various types of issues commonly encountered with electronic devices, including software problems, hardware problems, battery and screen replacements, keyboard issues, failure to start, and data recovery.

What common issues can you fix on phones?
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Battery replacement, screen replacement, camera repairs, rear glass repairs, and camera glass repairs.

Do you offer on-site repair services?
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I typically don't offer on-site repair services, except in rare cases where it's deemed the most practical solution.

What is your turnaround time for repairs?
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Standard turnaround time for repairs is typically 3 days or more. For urgent matters, repairs can be completed within 1-3 days, depending on the complexity of the problem and the availability of parts. If the required parts are difficult to source, it may take more than 1 week to complete the repair.

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